1. About This Policy
This Privacy Policy describes how IBOGX Pty Ltd (ABN 54 697 900 539) ("IBOGX", "we", "us", "our"), established in 2026 and headquartered in Melbourne, Victoria, Australia, collects, uses, holds, and discloses personal information.
We are committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Personal Information We Collect
We may collect the following types of personal information:
- Contact information: name, email address, business address
- Business information: company name, industry, job title
- Project information: budget ranges, timelines, project requirements
- Technical information: IP address, browser type, pages visited (via cookies)
- Communications: enquiries, consultation requests, and correspondence
We do not collect sensitive information (as defined by the Privacy Act) unless expressly required and consented to.
3. How We Collect Personal Information
We collect personal information when you:
- Submit an enquiry or consultation request via our website forms
- Interact with our ARIA AI chatbot assistant
- Send us an email or other correspondence
- Subscribe to our newsletter or Insights content
- Engage IBOGX for services under a services agreement
4. How We Use Personal Information
We use personal information to:
- Respond to enquiries and provide requested services
- Schedule and conduct consultations
- Send relevant insights, case studies, and service updates (with your consent)
- Improve our website and services
- Meet legal and regulatory obligations
- Maintain our relationship with clients and prospects
We will not use your personal information for any purpose that is incompatible with the purpose for which it was collected without your consent.
5. Disclosure of Personal Information
We may disclose personal information to:
- Our staff and contractors who need it to deliver services to you
- Cloud service providers (Microsoft Azure, Amazon Web Services) for data storage
- Analytics providers for website improvement (with appropriate data processing agreements)
- Professional advisers (lawyers, accountants) under confidentiality obligations
- Regulators or law enforcement where required by law
We do not sell personal information to third parties.
6. Data Storage and Security
Your personal information is stored on secure cloud infrastructure (Microsoft Azure, Australia regions) protected by enterprise-grade security controls including encryption at rest and in transit, access controls, and regular security audits.
IBOGX is ISO 27001:2022 certified. We take all reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.
7. Your Rights
Under the Australian Privacy Act, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate information
- Complain about a breach of the APPs
- Opt out of marketing communications at any time
To exercise these rights, contact us at privacy@ibogx.com
8. Cookies
Our website uses cookies to improve your experience and analyse website usage. You may disable cookies through your browser settings, although this may affect website functionality. We use analytics cookies (Google Analytics) and functional cookies only.
9. Complaints
If you have a concern about how we handle your personal information, please contact us at privacy@ibogx.com. We will respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au
10. Contact Us
IBOGX Pty Ltd
ABN: 54 697 900 539
Established: 2026
Melbourne, VIC, Australia
Email: privacy@ibogx.com